Category Archives: team building

What’s a customer centric business, anyway?

Dreamforce was over the top again this year. The message was clear: At the core, every business function is marketing~ and every business needs to be customer centric. So what is a customer centric business? Quite simply it’s  a paradigm shift from product-focused culture , to a customer-focused culture, where success is measured more by

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Creating Cultures of Engagement- What motivates your people?

Like many organizational consultants and coaches, I’m passionate about motivating the human heart and activating the human spirit in order for teams and organizations to achieve BIG Goals.   After 25 years of recruiting, training, mentoring large teams of volunteers as well as delivering hundreds of leadership workshops on Engaging Your People, here is what

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Creating Engagement: It’s not about the money, honey

With increasing opportunities and demand for top talent, employee disengagement is at an all time high, costing U.S. organizations over $300 B per year (according to Gallup’s conservative estimate). The average cost of losing and replacing an employee is equal to 2-3 times their annual salary. Deloitte LLP states that one-third of working Americans say

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