Evoking Solutions: Shera R. Sever

I’m sure many of you are familiar with  Keith Ferrazzi, author of Never Eat Alone, and his most recent book, Who’s Got Your Back.

Ferazzi believes leadership, at its essence, is a spiritual journey- it takes courage, motivation, discipline, and commitment. Strongly grounded in many years of Vipassana practice, Ferazzi’s weaves his spiritual practice into his leadership style, sharing life-changing strategies for anyone committed to building a lifeline team.

In order to continue to be the best we can, I believe it’s vitally important, especially in these times, to create our own Personal Board of Directors- a small committed group who are not going to let each other fail, ever!

REBUILDING TRUST in A WORLD of GREED & FEAR

According to Ferrazzi, successful networking (our abilities to “connect”) is not about the size of our “rolodex”. Rather success is more readily available to those who can pick up the phone and say, ” I need help”.

Particularly in these times, Ferazzi encourages us to focus on *Relationship Capital* by building a Personal Board of Directors or what he calls *Lifeline Relationships*- the ones that help us rebuild TRUST in a world of fear and greed.

BUILDING Your PERSONAL BOARD of DIRECTORS:

* Identify at 3 people you know who can change your life.

* Call them and share this idea about LifeLine Relationships. Ask them if they will be on board with you.

* Lifeline Relationships lead with generosity. Who bends over backwards for you?  Who do you bend over backwards for?

* Lifeline Relationships are transparent: Who can you let your guard down with and have it be okay?

* Lifeline Relationships hold each other accountable. Who can kick you in the butt when necessary? Which of your peers can you depend upon to TELL the TRUTH and help you face the brutal facts

* Lifeline relationships agree to forgive in advance when we slip up. Sparring is okay (even encouraged!).

* Lifeline relationships have a RELATIONSHIP ACTION PLAN. (R.A.P.) which is rigorous, routine, strategic, and systematic.

Your Personal Board of Directors can come in many forms: Mastermind Groups, Learning or Coaching Communities, Wisdom Councils, Women’s or Men’s circles, or Spiritual Communities.

Rather than changing who we are, enlist others to help us become the best we can be. This is where the true strength of any team, organization or initiative lies. For more information on Ferrazi’s model, check out  Greenlight Community.

How many of you have this lifeline team in place? I’ve had several “lifeline” teams over the years (work groups, learning communities, friends, spiritual sanghas, performance groups) that were extremely beneficial for their duration.

And now, I am looking at creating the strongest, most sustainable  one yet!  Will you help me?

I am eager to partner with an organizational leadership team that needs a powerful provocateur, collaborator, and communications maven/ director to weave it all together: vision, strategy, marketing, communications, engagement, and human capital. Let’s start the conversation!

I have been a member of the Center for Creative Leadership community for over 10 years. With their permission, I am reposting a recent article by David Hurst from the CCL Leading Effectively e-Newsletter.

The recession isn’t over and, even if it is, the recovery won’t be pretty.

That’s the general consensus, so even if you are starting to breathe easy, you could benefit from some fresh thinking about how to survive and succeed in tough times.

If you’ve managed not to panic, you’ve already taken David Hurst’s first lesson on surviving economic crisis. Hurst, a writer and consultant who spent 25 years in the corporate world, shared his ideas with the CCL community earlier this year. His thoughts for finding opportunity in adversity include:

It’s for real. A sense of urgency is the most important ingredient for personal and organizational change — now we’ve got it!

Fear can be useful. The relationship between reason and emotion is like that between a jockey and a powerful horse. Fear can be harnessed if it can be focused on coordinated action.

The unthinkable is possible. In times like these, you can do things that were unthinkable before because people are listening and conventional wisdom no longer supplies the answers.

Don’t look for stability. There is no choice between stability and change: It’s change on your scale and timetable versus change on someone else’s schedule.

Don’t rely on current success. The seeds of destruction are in the fruits of success: Large scale and homogeneity lead to a lack of resilience. Be small and mobile for quick experimentation and rapid prototyping where feedback is specific and fast.

Seek out edges and open patches. Change takes place on the edges of systems and in open patches where variety and diversity can flourish. Look for opportunities on disturbed ground, such as in turbulent markets where information is poor.

Control and release. The management/leadership challenge during a recession is to execute a simultaneous centralization of everything to do with cash and spending, while decentralizing responsibility for focused innovation and learning.

Say “no” to turf protectors. If they can’t play on the team, then they can’t stay on the team.Understand what’s going on.

A storyteller is essential to every team: We need narratives to make sense of what’s happening.

Learn more about Hurst and his Seven Pointers to Finding Opportunity in Adversity at www.davidkhurst.com.

Have you noticed all the  knowledge sharing  and strategies from thought leaders, managers, coaches, and consultants addressing the Upside of the Downturn.

It’s everywhere- on Guy Kawasaki’s  AllTop portal, in the New York Times new Happy Days Blog,  Psychology Today,  Inc. and many more on-line and print publications.

Human potential seminar leaders like Tony Robbins and T. Harv Eker have adjusted their content delivery in recent months to address the Upside of the Downturn.  It’s a strategic approach, and  it’s more than positive thinking.  (Hope alone is not a strategy).

The Value of Volunteering

One strategy that continues to emerge in various forms when examining the Upside of the Downturn is the increased focus given to the VALUE  of volunteering.

Like many of you, I started volunteering when I was 14.  I worked at one of the first recycling centers in the USA in a small community in northern Illinois 4 nights a week. The proceeds from our efforts helped fund our high school’s symphonic band’s performance at an International Youth Music Festival in Vienna, Austria. Since then I have volunteer with over 25 community organizations and businesses and have served on several boards of directors.

Last week I was invited again to deliver my High-Impact Volunteer Management™ seminar as part of the Performance- Focused Leadership Seminar series for Board Presidents, Directors and Committee Chairs for the California Hispanic Chambers of Commerce  (42 chambers total).

Businesses and social-profits alike benefit from volunteer capital. One of the re-occurring challenges most organizations encounter is keeping good volunteers (including board members and committee chairs).

Keeping the Good Ones

As in the private industry, the best way to insure volunteer retention is to adopt a strategic approach with a Volunteer Recruitment and Development Plan in place in your organization or business. This includes targeted recruitment, a solid orientation program, low-cost, no-cost recognition, and a performance management/professional development plan in place that includes on-going feedback and performance reviews.

So what is the best way to develop on-going communication and feedback with volunteers?

It’s the  R.A.P. method:

REVIEW the PAST: Take a look at the performance objectives mutually created during the first 30 days of the volunteer’s on-boarding.

ANALYZE the PRESENT: Ask your volunteer what she feels are her major accomplishments in the past (X) months  (particularly as they relate to over-arching organizational goals).

PLAN the FUTURE: Ask your volunteer what changes/support she would like to see in the future.

If you are wanting to enhance volunteer performance and retention in your organization, be sure you can meet the following needs* of your volunteers:

• I need a sense of belonging.
• I need to be part of the organizational planning of our objectives.
• I need organizational goals and objectives that are clear and obtainable.
• I need to feel that what I am doing has real purpose and contributes to welfare of the organization and community at large.
• I need autonomy and collaboration in setting standards for performance.
• I need to know what is expected of me (not a laundry list of “duties”.)
• I need to have challenging responsibilities within my range of interests and abilities.
• I need feedback about my performance and our progress.
• I need to be kept informed.
• I need to have good rapport with and confidence in the leadership of the organization.
• I need recognition, as it is due.

(The Volunteer Creed, adapted from The Effective Management of Volunteer Programs, Marlene Wilson)

Performance Management is an on-going year-round communication process undertaken in collaboration with a volunteer and her organizational leader(s).  With mutual goal setting, on -going communication, individual recognition, and the R.A.P method, your volunteers can become your organization’s  greatest evangelists.

Need help developing a High-Impact Volunteer Management Plan for your business, organization, or upcoming event? Please contact me for a complimentary (20- minute) consultation.

It’s 2009. Let’s all agree- Collaboration is a Social Imperative.

Thus, I am delighted to be  one of 20+ contributing writers to the just released publication,

42 Rules for Successful Collaboration

What do Cisco, Disney, Toyota, Mindjet, Adminstaff, Joire De Vivre have in common?

RULE #29   Use Leaders as Collaborative Strategists

2009, ©Shera R. Sever & SuperStar Press

Get the right people on the bus and in the right seats, with a commitment to building a best-in-class collaborative culture.

Focus on internal-facing collaboration that encourages collective intelligence (simple yet intentional engagement).

Recognize those within the organization who consistently share information, resources, responsibilities, while engaged in and committed to organizational and personal excellence.

Start with Talent Management

• Get the right people on the bus. Build a superior team by recruiting those who have a track record of working and playing well with others, and communicating with transparency, while confronting brutal facts.

• Make collaboration a core competency for any position. Define the specific functions and expectations in the professional development plan.  When collaboration is a core value, employees are able to see the results of their work and the impact it has on company, clients, and colleagues. This in and of itself is the reward.

• Create a Collaboration Manager/ Coordinator position to promote, coordinate and manage your internal systems for knowledge sharing, skill and learning development. Look beyond HR, Marketing or Corporate Communications for this collaboration evangelist. Design the position around competencies and overarching organizational goals and objectives.

• Engage all your people in “big picture” solutions. Interestingly enough, a 2008 study available through the Society of Organizational Learning shows that fewer than 35 percent of employees from 100 companies surveyed, know or are clear about how their role fits into the bigger picture—the overall business objectives and strategic plan. Best leaders motivate with questions, not initiatives.

• Focus on “internal facing” online communities. Awareness Networks released their 2008 white paper, revealing that 82 percent of over 162 leaders surveyed have seen that Web 2.0 technologies (particularly “company branded” Wikis) increase knowledge sharing, employee collaboration, and improved internal communications, and help employees “find” each other.

• Continue to make Learning & Development a top priority. Optimum learning and development occur in systems where there is a rich web of interactions—and this is collaboration. As organizational leaders, ask where collaborative learning communities could be built or expanded upon?*

What new leadership and communication skills are needed cross-functionally to allow for full collaborative engagement in your organization?

*Note:  Some of the most impressive learning communities are being birthed in the non-profit sector. Paul Hawken’s WiserEarth.org site encompasses shared knowledge and learning communities from more than 13,000 organizations worldwide.

I recently introduced Jim Collins’ Leadership Diagnostic tool in a Leadership Seminar for Non-Profit Executives. The participants response was very positive and the results were stellar for designing new organizational development plans and leadership strategies.

Whether you’re leading a community group, social profit, or a senior management team, Jim Collins has created a beautiful leadership diagnostic for a no-nonsense, honest evaluation of your leadership skills and strategies.

His diagnostic is based on 5 Levels of Executive Leadership.

What do Level 5 leaders do differently?

Ask First Who. . .Then What? (Once you have the right people in place, then figure out the right path)

Confront the Brutal Facts (Create a climate where truth can be heard- lead with questions, not answers-engage in dialog)

Utilize the Hedgehog Concept (Understand what your organization can be best at and then Do It!

Create a Culture of Discipline (Disciplined People, Disciplined Thought, Disciplined Action)

Technology Acceleration (Application of carefully selected technology- thoughtless reliance on technology is a liability, not an asset).

For more information, click here and download the Good to Great diagnostic tool. If you are looking for leadership training within your organization, contact me to discuss an initial needs assessment.

Starting my career in the “non-profit” sector over 25 years ago, I’ve always been a huge advocate of social entrepreneurship, and an evangelist for learning and social profit leadership models. I was very encouraged to see Social Entrepreneurship Goes Mainstream as a feature article in last month’s issue of Ode Magazine.

Social entrepreneurs are change agents and pioneers for humanity who have merged their business, service and life purpose to benefit disadvantaged communities and ultimately society at large.

“Social entrepreneurs never let a crisis go to waste. These visionary leaders take this economic upheaval to be a blessing, providing a chance for business to transition from an anonymous, complex system to one that is direct and transparent.” Ode Magazine, March, 2009

I believe Social Entrepreneurship is where we all need to be focusing our business development models. It’s no longer about you  OR me, but about WE and the cooperative advantage, rather than the competitive advantage. It’s about our personal visions and our business mission serving the greater good along with sustainable practices and metrics.

“In a world where change is escalating exponentially, the only way we’ll make it is if everyone has the mindset of a social entrepreneur.”-Bill Drayton, founder of Ashoka

2009: The Year of the Awakened Entrepreneur In my  January, 2009 Leading Visions to Action e-zine, I declared 2009 the Year of the Awakened Entrepreneur and listed some criteria that I believe need to be part of the mindset of entrepreneurship in these rapidly changing times. There is more need and more opportunity than ever before for Awakened Entrepreneurs. As Joanna Macy provokes us in her book,  World as Self, World as Lover,“What will you tell your great, great grandchildren you did during the Great Turning?”

So in this period of innovation and reinvention, how can you merge your life purpose and what you stand for with a business for the greater good?

Who are your power partners within  your community and network?
Do you need support in clarifying your vision, purpose, strategy, and content marketing?
What arising needs do you see your business fulfilling?

Authenticity is the key buzz word in the world of marketing. Clean, lean, and transparent systems that are both inward facing (internal partners/staff), and external facing (clients and community) is what we all need to be aiming for and creating.

In the past few weeks, probably like you,  I have received hundreds of messages inviting  me to participate in workshops, teleseminars, meetings and groups for setting intentions this new year.

THE AWAKENED ENTREPRENEUR™

These invitations inspired me to create an overarching  theme for the year by declaring this to be “The Year of the Awakened Entrepreneur™.  An Awakened Entrepreneur understands that it’s not just about YOU OR ME any longer. We have entered a whole new game of interdependence and collaboration.  Vision is the Soul of our Business, and Committed Action, the fuel.

Read more. 

Last week, along with approximately 20 others,  I started my vision board for 2009- with images of actions I commit to this year. I’m sharing just a few of these commitments here:

FOSTER a CULTURE of TRUE COLLABORATION

In December, I attended the year end San Francisco Women in Consulting meeting. Of the 70 or 80 women business owners in attendance, I discovered that many were offering similar or complimentary services and targeting similar audiences.

Many attendees was asking for leads or referrals to clients, yet I wanted to hear more about what their clients wanted and needed. I was looking for introductions that answered these key questions:

What do I do best? Who am I serving?  

What do they need?  How can my business fulfill that need?

I thought, “Wouldn ‘t it be wonderful if we could combine our expertise and offerings with  authentic and transparent collaborative models?”  

Successful non-profits have been doing this for years, building coalitions and networks that share resources, expertise, and human capital. Peter Senge teaches very sophisticated decentralized, collaborative models with his systems approach in the private sector. And LOHAS just published their 2009 business trends. Coalitions and affiliations are in the Top 10.

How much more could our clients benefit if WE-small businesses and consultants- created more collaborative “One-Stop Shops”, that serve our clients’ needs in all areas: Strategic Planning, Marketing & Social Media, Human Capital & Leadership Development, Technology, Legal, and Financial?

GET THE RIGHT PEOPLE on THE BUS

We have a new leader. He can’t do it alone. With the right people on the bus, small steps lead to big change and transformative results. This year I am personally committed to staying very awake and alert with each step, and thereby expanding “OUR” fields of influence.

As collaborators, having the “right” people as “power partners ” is crucial. One of my mentors, Jim Collins, author of Good to Great,  makes some interesting distinctions between “Effective” and “Great” Leadership. Great leaders, he claims, first hold a vision and attract the right executive team , BEFORE executing a strategic plan. “Effective” Leaders  create their strategic plan and then search for the implementers, which, according to Collins, can result in a lot of silo structures and organizational fragmentation.  

Stephen Covey, in his newest publication,  The Leader In Me, has taken leadership even further, by introducing personal and collaborative leadership models and practices to youth and future generations.

INCREASE value-based SOCIAL MEDIA MARKETING

with Relationships, Learning, and Resource Sharing

In some of my free time in past 11 months, I’ve been immersed in studying WEB 2.0 business, marketing, and collaborative learning trends, teaching myself new skills, testing collaborative technology tools, and asking for help, which I still need a lot of!  It’s been a very motivating learning curve, and I am loving it!

I took my website down about five months ago, and replaced it with this WordPress site. The template still needs  more visual customization and a banner (any wordpress geeks reading this?);   I love the collaboration inherent in Wordpress.  Now, my readers (You!) can respond transparently, with added information, insights, resources, and links.  I sincerely welcome your participation.  I invite and encourage you to subscribe to my blYou can leave a comment on any post, and share them with others.  

COMMIT to EXPANSION

with new publications, course offerings, and media

With conversations birthing and potential collaborations brewing, stayed tuned for an upcoming “Awakened Entrepreneur™” course series delivered in multi-formats, aiong with on-going group coaching. To join the development conversations, and participation, I invite you stay connected via this site, Facebook and Twitter. 

Let’s invest in our “inner economies”. Take a break from the news,  and come play with me.

It’s a new world, and We are creating it!

Last night I felt it, and I am sure you did, too!

As Michael Moore writes in his post today, “we have experienced a stunning, whopping, landslide of HOPE in a time of deep despair.”

One my mentors, James Kouzes, laid out a seemingly simple, yet powerful leadership model and evaluation tool for personal and organizational leadership in his 2002 best-seller, The Leadership Challenge.

After eight (8) long, painful years, America (the USA), has finally elected a leader that:

• Models the Way
• Inspires a Shared Vision
• Challenges the Process
• Enables Others to Act
• Encourages the Heart

We have seen that anything is possible with focused intention, commitment, and ACTION. The world has been longing for a leader like Obama.

In Hebrew, “Obama” means Lightening. May he electrify and purify the past by co-creating and helping us all rebuild a better future. Let’s support this transition by awakening our own personal leadership practices.

We are all the messengers of change!

I am working on the development of a 16 -week on-line High Performance Human Resources Management course for one of my clients.

Initially, a two- day seminar which I developed in 2007 for the CARAT Executive Leadership Institute, this course emphasizes the synergistic systems inherent in  talent management, retention, learning, and overall organizational effectiveness and growth.

According to the “2008 Ethics and Compliance Risk Management Practices Report, one-quarter of organizations have a desire to engage employees in learning, but are challenged to put their corporate values and integrity into action.

One of the key (and often times) most challenging strategies in birthing a learning culture in an organization is to discard the old paradigm of organizational “silos”.

Learning is not a one-time event. A true learning culture is based on an organization’s mission and core values where learning (human capital development) is transparently woven into all roles, functions, divisions and regions of an organization.

Understanding that Human Capital (Workforce) Development is an organization’s greatest asset is critical. Like any transformation, evolving into a Values-Based Learning Culture does not happen overnight, but rather requires strategic, thorough assessment of leaders attitudes, management approach, and current learning curricula.

Read more in this months’ issue of Chief Learning Officer.

Collaboration in the Workplace
“None of us is as good as all of us.”
© Sheryl R. Sever (Coach Shera)

Fostering teamwork is creating a work culture that values collaboration. In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively.

As One Minute Manager, Ken Blanchard discovered, people recognize, and even assimilate, the belief that “none of us is as good as all of us.” High Five, The Magic of Working Together.

In America, many of our institutions such as schools, our family structures, and our pastimes still emphasize winning, being the best, and coming out on top. Workplaces that exemplify and reward teamwork are not yet the norm.

Organizations, however, are working on valuing diverse people, ideas, backgrounds, and experiences. As part of the social transformation that we see taking place globally, collaboration, co-creation and cooperation seem to be values that are being more readily embraced and promoted in organizational development.

Having consulted many senior managers, educational, and organizational leaders over the past 13 years, I’ve included here my Ten Tips for Building Terrific Teams as your quick guide to cultivating successful teams, encouraging creativity and innovation, and attaining optimal results within your business or organization.

TEN TIPS for BUILDING TERRIFIC TEAMS

1. Communicate Clear Expectations. It is crucial that team members know why they are working together, and how their role, functions, and outcomes contribute to the bigger picture and overall success of the organization, its clients and coworkers. As a leader, how clearly you communicate the overall vision, mission, and values of the organization will be the power driving the team forward.

2. Have an agenda with objectives at team meetings. Allow time for progress updates, discussion, brainstorming, and action plans. It can be particularly beneficial if the meeting facilitator is trained in Cross-Cultural Awareness, or Marshall Rosenberg’s NVC practices. Using these techniques will help keep a diverse team cohesive and focused, encourage everyone’s participation, and can easily diffuse and transform stagnation. Change, creativity and solutions are not birthed in a static environment. Are necessary concerns and misunderstandings raised and properly addressed on your team?

3. Include your consultants and independent contractors in your brainstorming meetings. One of the biggest mistakes some organizations make is to not include consultants and independent contractors in staff meetings, project updates, long-term goals and vision. You will get a lot more mileage from your consultants when they are included in discussions and sessions affecting your organization’s direction and growth. Consultants are typically natural networkers and wealth of resources. They can easily be a powerful contributing factor to your organization’s long-term success and expansion.

4. Cultivate an atmosphere where team members can appreciate the diversity of talent on the team, not just in skill set and areas of expertise, but from a whole person perspective. If the team is working on a long-term project consider investing in the Myers Briggs assessment, DISC or an Enneagram training for the workplace.

5. Have a rewards or recognition program in place. Giving public recognition on the company intranet, newsletter, or in a staff meeting, or rewarding high-performers with gift certificates to a spa or event, are just a few low-cost, no-cost ways to acknowledge team members for a job well done.

6. Build fun and shared occasions into the organization’s agenda. Hold potluck lunches; take the team to a performance or cultural event. Host dinners at a local restaurant, (include your associates’ families) or plan an outdoor event such as hiking, bicycling, or even river rafting.

7. Encourage collaborative leadership models within your workplace. Move away from traditional, hierarchical leadership models that are deadening to the human spirit and that can create separation, distrust, and a competitive environment. Focus on cooperative models for team performance. Rotating facilitators at your weekly or monthly meetings is one way to begin this shift. Appointing co-managers to lead a project is another effective strategy.

8. Create opportunities for giving and receiving feedback. In his recent visit to San Francisco, the Dalai Lama continually emphasized the importance of dialog, along with education and training. How well trained are you and your people in examining assumptions, active listening, asking for clarification, and other non-defensive communication models that make it safe for you and your associates to express needs, be heard, and enthusiastically create innovative solutions with and for each other?

9. Provide resources. One of the surest ways to create chaos and diminish motivation, performance, and morale is to expect people to perform without the tools and resources they need to deliver outcomes they are proud of. Be sure everyone has the basic information and tools they need to perform, including healthy, ergonomic workstations.

10. Form a Green Team at work. Help your people raise their awareness of opportunities to save energy and contribute to a healthy and sustainable environment. By allowing others to take leadership and responsibility, passion takes hold. A green team can be very motivational for employees who want to make a difference in their work environment.

Got a great organizational team story? I’d love to hear it, along with any other feedback you’d like to share.